The Connections Blog

Many organisations have now moved past the pilot and deployment phases of their Lotus Connections projects and are looking at means to justify their expenditure and to measure ROI.

There are various means to do this - using user surveys, measuring time savings and productivity improvements on a user-by-user basis are current favourites - but there is definitely room for new ideas, solutions and services in this area.

IBM has just launched a new service to accompany its' Atlas social graph service, the Reporting Tool for Lotus Connections and the Measurement Framework for Social Software:

Are you getting the highest ROI from your Lotus Connections investment? Are you reducing costs, improving service, communicating better or collaborating more efficiently?

With this solution you will be able to measure the value of your investment. You will receive the IBM Software Services (ISSL) Reporting Tool for Lotus Connection and Measurement Consulting Services to help you develop a framework to measure the value of your Lotus Connections investment.

Reporting Tool for Lotus Connections
The Reporting Tool for Lotus Connections enhances and extends Lotus Connection's built-in reporting tools:
Snapshot and trend reports showing adoption, usage and system metrics across all the Lotus Connection features.
Simple web-based visualization with bar charts, line charts and tables. Easily view adoption rates for key Lotus Connections features based on days, months and years.
Export metrics to Brio, Excel, Crystal Reports and others.

The Measurement Framework for Social Software
In addition to Reporting Tool, we provide consulting services to help you define your measurement approach.
The measurement approach includes multiple categories of measurements including vitality, capability and business value.
We provide you with multiple techniques for uncovering the links between metrics and your business drivers.
You will be able to quantify the adoption rate of Lotus Connections, analyze and remediate adoption gaps and understand the contribution of social networking content.

Highlights
Trend & Snapshot Reporting: 30+ Bar, Line, Tabular reports across all Connections features.
Easy Export: Export data to 3rd party reporting solutions.
Installation Services: We install the Reporting Tool.
Measurement Consulting: We assist you in developing your overall measurement framework using Reporting Tool metrics and other measurement sources.

As an IBM/Lotus Business Partner, Collaboration Matters resells and integrates ISSL offerings into our own solutions and service offerings when appropriate, and therefore will be interested in finding out more about these new tools and services.  Whilst it would definitely be preferable for this kind of functionality to be included in the product itself, there is a void to be filled, so look out for more information as we have it.

By: Stuart McIntyre - Connections | 2 Comments | On: 14 May 2010 08:27:35 | Tags:  connections  lotus  issl 

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